Questions about Booking and General
- Sunset Dinner Cruise (4.30-7.00PM)
- KK City Night Dinner Cruise (7.30 – 9.45PM)
- Malaysian Passport holder / ID card “MyKad” holder
- Overseas Malaysian holding Malaysian Passport
ONLINE BOOKING : Once you have decided on the cruise package, you can immediately proceed to book the tour online and make payment via credit card. Your Booking Confirmation, Tour Itinerary, and E-Ticket Vouchers will be immediately ready for your download upon payment.
EMAIL BOOKING : If you have any queries, feel free to call our hotline +6018 666 2009 or email us at info@northborneocruises.com.
However, North Borneo Cruises will continue to operate in rain or shine with the exception of extreme/severe weather forecasts whereby the marine department deems conditions unsafe for cruising. In the event where such severe conditions result in a cancellation by us, a full refund will be provided. Otherwise, cruising will continue as usual and no refunds will be made, unless Rain Check Flexi Cover is purchased.
- Taxi
If you are in Kota Kinabalu city, a 10 minutes’ drive will take you to Sutera Harbour depending on the traffic.
If you are at the airport, the ride will last for approximately 20 minutes.
Good to know: Grab is available in Sabah. - Car
If you are not familiar with Kota Kinabalu City, navigate your way to Sutera Harbour Resort.
Sutera Harbour Resort offers 3 car parks at different locations within the resort and walking distance to the cruise departure point:
- Magellan Sutera Resort
- Pacific Sutera Hotel
- Marina Clubhouse
For more information about car parks click here.
Questions about Food and Beverages
However, North Borneo Cruises does not have a halal certificate as we serve alcoholic beverages on board.
For last minute dietary requests, we are unable to cater special arrangements but you may choose the dishes that you are comfortable to eat from the main buffet dinner spread.
For private charters, you may bring your own alcohol onboard and the following Corkage Fees are applicable: RM50 x per bottle of Wine
RM110 x per carton of Beer
RM100 x per 750ml bottle of Liquors or Spirits
Questions About Entertainment
Questions About Safety
However, please inform our staff beforehand so that we are aware of your situation. We also highly recommend that you consult your doctor before traveling at any point in your pregnancy.
If you are very prone to seasickness, we suggest for you to take seasickness pills 30 minutes before departure. Please note that we do not distribute medicine of any kind on board for safety precaution, as we do not know whether you may be allergic to a particular drug.
Passengers with disabilities must be accompanied by a carer at all times. North Borneo Cruises crew and cruise attendants will take reasonable care in bringing them onboard, but is not responsible or liable for their movement while onboard.
Children (11 years and below) are to be supervised by an adult at all times.