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Questions about Booking and General

Yes, our two daily departure sessions are as follows:
Sunset Dinner Cruise (4.50-7.00PM)
KK City Night Dinner Cruise (7.50-10.00PM)

Both cruise sessions provide an international buffet dinner spread and live entertainment.
While the Sunset Dinner Cruise highlights Sabah’s beautiful sunsets, the KK City Night Dinner Cruise offers a stunning view of Kota Kinabalu’s skyline - each creating its own unique dining experience!

Malaysian rate is the tour price extended to individuals who are:
• Malaysian Passport holder / ID card “MyKad” holder
• Overseas Malaysian holding Malaysian Passport
Like any other country, locals will always have citizenship privileges. Thus, our Malaysian Rates are eligible for all Malaysians from East and West Malaysia.
MYKAD will be required for verification of identity upon registration prior to boarding.

It’s really simple!
ONLINE BOOKING : Once you have decided on the cruise package, you can immediately proceed to book the tour online and make payment via credit card.
Your Booking Confirmation, Tour Itinerary, and E-Ticket Vouchers will be immediately ready for your download upon payment.
EMAIL BOOKING : If you have any queries, feel free to call our hotline +6018 666 2009 or email us at info@northborneocruises.com.

We highly recommend for you to book your North Borneo Cruises tour ticket in advance, as our daily departures sell fast daily!
We do also accept walk in bookings, but it is subject to seat availability.

We accept payment via the following payment modes: Cash/Cheque (MYR)
Bank Transfer to Maybank or HSBC Bank accounts Credit Card

We require advance full payment in order to confirm your seats for the cruise session.
If we have not received full payment before the cruise departure, we reserve the right to release any bookings.

Yes, the price includes public liability insurance.
However, we strongly recommend you to purchase a comprehensive Personal Travel Insurance policy immediately in your country for the duration of your trip in Sabah, Malaysia; to cover against Personal Accident, Loss of baggage, Delays, Unexpected alterations to travel arrangements, Cancellation, Act of God, Emergency Medical Evacuation, Infectious diseases, Epidemics, Terrorism, and more.

Yes! North Borneo Cruises will operate even if it is raining, as it is a sheltered cruise with an air-conditioned restaurant.
However, if sea conditions are extreme at the time of cruise departure and the Marine Department deems it unsafe conditions for cruising, a full refund will be provided.
Should weather predictions be such that a cruise session is not permitted at all, we will inform you in advance.

Only if you have purchased our “Insurance Policy”, you will get a refund for your North Borneo Cruises tour ticket in case of bad weather. You will receive the refund within 14 working days after the cancellation of your tour.
Alternatively, we encourage you to purchase the “Rain Check” policy which allows you to reschedule your North Borneo Cruises tour to another date, 2 hours prior to the boarding time if you are uncomfortable to proceed based on unfavorable weather predictions.
If you have NOT purchased either of the above mentioned policies, there will be NO refund should you decide not to proceed with the North Borneo Cruises tour.

As with airline seats, there are no refunds should you wish to cancel your cruise tour - unless you have purchased the “Insurance Policy” or the “Rain Check Policy.”
The Insurance Policy guarantees you a refund should you be unable to proceed with the cruise due to a valid reason such as bad weather or flight delays. You will receive the refund within 14 working days after the cancellation of your tour.

Our Rain Check Policy (no expiration date) allows you to reschedule your North Borneo Cruises tour 2 hours prior to the boarding time. You have the option to join this tour at any future date.
This policy can be purchased at MYR 20/person.

In the event that you have to postpone your North Borneo Cruises tour for valid reasons, kindly provide us with the supporting documents atleast 2-3 days before the tour and we will rearrange your schedule for you.
Last minute requests to postpone your North Borneo Cruises tour (on the day of tour itself) will incur a postponement fee.
Once again, you are advised to purchase the “Insurance Policy” to ensure receiving a full refund should you be unable to postpone your tour.

The Daily Departure cruise route will circle along the Tungku Abdul Rahman Park islands and along the Kota Kinabalu City Waterfront.

Yes, we are able to include return hotel transfers from Kota Kinabalu City / Kota Kinabalu International Airport to the Sutera Marina Jetty. The return transfers are chargeable.

North Borneo Cruises departs from Sutera Marina Jetty.

We will provide you with directions to the Registration & Boarding Point of the North Borneo Cruises.
In case you are lost or require further help, you may contact our North Borneo Cruises Operations Hotlines +6016 880 2009 / +6012 836 2009.

For birthdays & anniversary celebrations, we provide a complimentary slice of cake.
We also can provide additional customized arrangements such as whole cake orders, flowers bouquet, balloons decoration, and more at reasonable rates.


Questions about Food and Beverages

Yes, our restaurant food is prepared and handled in a Halal-certified kitchen.
However, North Borneo Cruises does not have a halal certificate as we serve alcoholic beverages on board.

During our daily departure sessions, we provide a full international buffet dinner spread including Chinese, Western, Japanese, and Malay cuisines.

Yes.
If you have informed us earlier (at least 1 day in advance), we can arrange for a vegetarian meal set for you.
For last minute dietary requests, we are unable to cater special arrangements but you may choose the dishes that you are comfortable to eat from the main buffet dinner spread.

Yes, you may also partake of the dishes which you are comfortable to eat.

Yes we do. We offer beer and wine at reasonable rates starting from RM15/can of beer (Heineken/Guiness/Tiger) and RM20/glass of House Pour Wine (Red/White).

You are not allowed to bring your own alcohol onboard for the Daily Departure Sessions, as we already serve in-house drinks.
For private charters, you may bring your own alcohol onboard and the following Corkage Fees are applicable: RM50 x per bottle of Wine
RM110 x per carton of Beer
RM100 x per 750ml bottle of Liquors or Spirits

No, the corkage fees do not include mixers. However, we do offer soft drinks and juices on board which can be ordered ala carte.

No, since we offer mixer drinks on board, you may purchase from us directly if you need it.


Questions about Entertainment

We have a rotation of modern live band and the traditional bamboo orchestra. Both bands are able to perform songs in various languages and can accept song requests.

Yes, our VIP Room is equipped with karaoke facilities.
The VIP Room can hold up to 20 people comfortably and is suitable for small private gatherings.


Questions about Safety

In the event of bumpy sea conditions, the cruise route will be altered to cruise along the coastline of Kota Kinabalu without going into open sea waters. Any route changes are for the comfort of our passengers.

Yes, as it is a relaxing 2-hours leisure cruise along the shorelines of Kota Kinabalu city, there are no issues for you to go onboard the North Borneo Cruises.
However, please inform our staff beforehand so that we are aware of your situation.
We also highly recommend that you consult your doctor before traveling at any point in your pregnancy.

There is no minimum or maximum age limit to go onboard the cruise. It is very safe as long as all safety procedures are adhere to. Children (11 years and below) has to accompanied by an adult at all times.

Jumping from the North Borneo Cruises into the sea is STRICTLY not permitted at any time of the daily departure session.

As the cruise is large and stable, any rocking motions will be greatly minimized. however, it will help if you spend more time on the Sun deck enjoying the fresh breeze and open views during the cruise session.
We also sell sea sick bands at the bar counter should you wish to purchase any.
If you are very prone to seasickness, we suggest for you to take seasickness pills 30 minutes before departure. Please note that we do not distribute medicine of any kind on board for safety precaution, as we do not know whether you may be allergic to a particular drug.

Yes, those in wheelchairs or baby strollers can board our cruise via the ramp. Please highlight to us in advance for any special requests regarding this.
Passengers with disabilities must be accompanied by a carer at all times. North Borneo Cruises crew and cruise attendants will take reasonable care in bringing them onboard, but is not responsible or liable for their movement while onboard.
Children (11 years and below) are to be supervised by an adult at all times.